Ordering policies

Cancellation & changes

Orders may be changed or canceled without charge until two business days before delivery. Within two business days, the 25% deposit is nonrefundable because purchasing and preparation may have begun. Same-day reductions are not refundable. If Slow Smoke Bistro must cancel, all payments will be refunded.

Allergies & dietary requests

Our kitchen handles milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame. We take care with requests but cannot guarantee an allergen-free kitchen or prevent cross-contact. Please call 434-841-4907 before ordering for anyone with a severe allergy.

Privacy

Slow Smoke Bistro collects the contact, delivery, order, and payment-related information needed to fulfill and support your order. Card details are handled by Square and are not stored by us. We do not sell personal information. Order records may be retained for accounting, customer service, fraud prevention, and legal obligations. Questions may be sent to info@slowsmokebistrova.com.

We also use privacy-friendly, first-party website analytics to understand anonymous visits, referral sources, and progress through the ordering process. This reporting does not use advertising cookies or include customer names, email addresses, phone numbers, delivery addresses, or payment details.

Delivery & payment

Weekday deliveries require at least 2 business days’ notice and must be ordered before the daily cutoff. One order is accepted per 30-minute arrival window, subject to a daily capacity of 500 lunches. Delivery is available within 25 miles; call or email for destinations outside that area.

A 25% deposit or full payment is collected through Square at checkout. If a deposit is selected, the remaining balance is due by delivery. A $20.00 delivery fee applies below $250.00 in food; qualifying orders receive free delivery.